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Onsite Personnel

The People Company You Can Trust.

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Customer Service Representative – Elkridge, MD

On Site Personnel, LLC is looking for a customer service representative to assist in a logistics and distribution center in Elkridge, MD.

Sschedule

Monday – Friday | 8:00 AM – 4:30 PM

Compensation

$14/hour

Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Data entry; entering customer information, product#, tracking#, invoices # and other customer related information
  • Other duties as assigned

Requirements

  • Proven customer support experience or experience as a client service representative at least 2 years
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Computer Skills, Excellent in Microsoft Office (Word, Excel)
  • AA degree preferred. HS degree is a must
  • Must past background check and drug test


Apply in person at our HIRING EVENT!

Monday 5/8/18 9 AM – 1 PM
7351 Assateague Drive, Unit 260
Jessup, MD 20794

Call 410-540-9500/215-494-3399 if you have any questions.


Apply Today!

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CORPORATE OFFICE

5415 N 5th Street, Philadelphia, PA 19120

Phone: (215) 465-5000
Toll-Free: 1-800-281-4705
Fax: (215) 465-5002

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On Site Personnel, LLC established in 1991.
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