Customer Service Representative - Elkridge, MD

On Site Personnel, LLC is looking for a customer service representative to assist in a logistics and distribution center in Elkridge, MD.

Sschedule

Monday – Friday | 8:00 AM – 4:30 PM

$14/hour

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Data entry; entering customer information, product#, tracking#, invoices # and other customer related information
Other duties as assigned

Proven customer support experience or experience as a client service representative at least 2 years
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Computer Skills, Excellent in Microsoft Office (Word, Excel)
AA degree preferred. HS degree is a must
Must past background check and drug test

Apply in person at our HIRING EVENT!

Monday 5/8/18 9 AM – 1 PM
7351 Assateague Drive, Unit 260
Jessup, MD 20794

Call 410-540-9500/215-494-3399 if you have any questions.