Customer Service Representative – Elkridge, MD

On Site Personnel, LLC is looking for a customer service representative to assist in a logistics and distribution center in Elkridge, MD.

Sschedule

Monday – Friday | 8:00 AM – 4:30 PM

Compensation

$14/hour

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Data entry; entering customer information, product#, tracking#, invoices # and other customer related information
• Other duties as assigned

Requirements

• Proven customer support experience or experience as a client service representative at least 2 years
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Computer Skills, Excellent in Microsoft Office (Word, Excel)
• AA degree preferred. HS degree is a must
• Must past background check and drug test